If your recruitment metrics have taken a dive recently, you may want to consider investing in recruiting software like an applicant tracking system. But don’t take our word for it! Independent research has found that technology can significantly improve key performance indicators (KPIs) like cost-per-hire, time-to-fill, and quality of hire. In one survey, 89% of recruiters said that recruiting technology was either “extremely” or “very” important for performing their jobs well.
Reasons Why Companies Don’t Adopt Recruitment Technology
(Source: Software Advice survey)
So what’s the holdup? Why haven’t some companies gotten on board? Don’t let cost be a deterrent. Recruiting software can save you far more money than it costs by lowering your cost-per-hire and time-to-fill, increasing quality of hire, and improving other recruitment metrics. Here are three ways an applicant tracking system can help you hit your recruitment metrics this year.
A good applicant tracking software is easy to learn and intuitive to use. Some companies worry that they will lose time and productivity as they switch from paper to software. But the long-term benefits of modernizing will surely outweigh the costs of any ramp-up time. The aforementioned report found that 95% of recruiters were able to learn the software with minimal difficulty. One of the major benefits of recruiting technology is a decrease in the amount of time it takes to fill positions. By filling positions faster, the company benefits from the productivity of a larger team right away.
Hire More Easily
You don’t have to be a technology guru to use recruiting software. Aside from quick implementation (especially by cloud-based providers), applicant tracking software is designed to make recruiting easy. You can directly post and promote advertisements to multiple job boards and career search sites with a single click. You can set up templates and automatic email triggers. Hiring managers have a place to collaborate, and candidate information is located in a single repository. An applicant tracking system will streamline and organize the recruiting process.
If you’re currently using a recruiting software and it’s causing you headaches, it’s time to choose another one. Most recruiting software companies offer a free trial so you can get a feel for the system before you buy.
Budgeting is critical in business, especially as you’re growing. Some SMBs feel recruiting software isn’t affordable or worth the cost. They stick with a homemade or manual process and miss out on the savings technology offers. The hard truth is that a manual process costs you time, money, and resources. In the long run, you’ll spend more to hire additional staff to take on the work overload and make up for an inefficient process. As your HR department works harder on tasks that could be automated, key recruitment metrics suffer, inadvertently affecting the quality of your new hires. A good recruiting software system enables individuals to streamline the recruiting process, so fewer people are needed to do the work. A recruitment management system is one tool you can use to boost your ROI and your key performance indicators.
Are you having trouble hitting your recruitment metrics? Consider signing up for a free trial of a recruitment management system like ApplicantStack. Not sure how your KPIs look? An applicant tracking software helps with that, too. It automatically tracks and reports your recruiting metrics, so you can see exactly how far you’ve come.
ApplicantStack joins forces with SwipeClock to provide the best HR labor management solutions for SMBs across the country
Cary, NC, Release Date: January 15, 2019.
ApplicantStack has been acquired by workforce management software company, SwipeClock (https://www3.swipeclock.com/) and will be joining their workforce management solution portfolio. SwipeClock provides HR labor management solutions including time & attendance, scheduling and employee self-service software. The addition of ApplicantStack will give them a best-in-class applicant tracking and onboarding solution to add to their product suite.
“We’re excited to join SwipeClock’s family of premier HR solutions for small and medium-sized businesses,” stated Nathan Shackles, CEO of ApplicantStack. “Joining SwipeClock will enable us to further enhance our ApplicantStack Recruit and Onboard products while also providing our customers access to an integrated set of HR labor management solutions.”
ApplicantStack will continue to operate as a division of SwipeClock with the same products and level of service it has in the past. ApplicantStack’s products and services will continue uninterrupted.
“Applicant tracking and timekeeping are among the most compelling requirements for small businesses,” said Coleman Barney, SwipeClock CEO. “The acquisition brings together two extraordinarily complementary products that our partners and their customers can start using right away. This is a natural fit with our strategy to extend and expand our solution with other HR services of value to small and medium businesses.”
ApplicantStack: the affordable, easy-to-use, full-featured recruiting and onboarding system trusted by 2,500+ companies since 2009 to automate and streamline their recruiting and onboarding process.
We spent our careers in human resources, bogged down with paperwork and craving more time and resources. Our goal is to provide organizations the tool we always wish we had. We created ApplicantStack, a simple, gets-the-job-done software that has everything you need and nothing you don’t. It’s not another thing to manage, but the tool that helps you manage your day.
To learn more please visit: https://www.applicantstack.com/
SwipeClock is a leader in simple and affordable workforce management services. Our more than 1,000 partners have empowered more than 30,000 businesses to reduce labor costs, comply with regulatory mandates, and maximize profits. SwipeClock cloud products (WorkforceHUB, TimeWorksPlus, TimeSimplicity) and hardware clocks (TimeWorksTouch, TimeWorksTUFF and others) provide instant employee access to automated timekeeping, scheduling, leave management, HR dashboards, and other HR resources. With SwipeClock, employers transform labor from a cost of doing business to a competitive advantage.
To learn more please visit: www.swipeclock.com.
The field of psychology has drastic implications for talent acquisition and retention. Psychology is the study of why people do what they do – in essence, what makes people tick. There are certain motivations and fallacies common to much of the population. In many cases, it affects what we say and do.
A cognitive bias is a flaw in judgment. There are dozens of cognitive biases, many of which you are probably familiar with. Think about a coin toss that comes up heads ten times in a row. There’s still a 50% chance that the next flip will be tails – even though it seems unlikely. If you’ve already spent money on something, like an all-you-can-eat buffet, you might gorge yourself to ensure you ‘get your money’s worth.’ This is the sunk cost fallacy. You’ve spent the same amount regardless of how much you eat.
Hiring bias has much more important implications than the examples above. Gender and racial hiring bias are most frequently mentioned, but there are other types of cognitive biases you might be falling victim to. The first step to overcoming a bias is knowing that it might exist.
Types of Cognitive Hiring Bias
The Halo Effect
We all know that first impressions matter. Part of this is because of the halo effect. Once we have a favorable opinion of someone, it takes a lot to change our minds. Another element of the halo effect is the idea that because a person excels in one area, he or she will also excel in others. We might assume that because someone is an excellent public speaker and is especially talented in his field, he will also make a good group leader. In reality, these skills don’t necessarily influence each other.
A recruiter might read through dozens of resumes. One candidate looks particularly good “on paper.” When that person comes in for an interview, the recruiter may be more likely to overlook obvious flaws; say, the person doesn’t make eye contact or is inarticulate or incompetent. If you expect someone to be something – whether that’s good or bad – he or she is likely to fulfill those expectations.
Confirmation bias is the tendency to seek out information that validates your current opinion. For example, people who tune into Rush Limbaugh or Glenn Beck are typically more conservative. These pundits espouse beliefs that are congruent with the conservative mindset. As a hiring bias, confirmation bias can be seen in the tendency to focus only on the aspects of a person that coincide with the recruiter’s pre-established thoughts on the candidate.
Anchoring is a hiring bias in which the recruiter or hiring manager fixates on one piece of information, giving it more weight than it deserves. Say, for example, you have a candidate who went to Harvard, or who is president of the local Mensa Society. Even if the candidate isn’t the best for the job, it may be tempting to overlook his or her flaws because “She’s in Mensa!” or “He went to Harvard!”
Social Comparison Bias
This is a tough one for managers who are hiring employees to join their team. The social comparison bias is the tendency to dislike or feel competitive with others who may have the same kinds of skills. For example, if you’re widely seen as the company’s expert in a certain software program, you’ll feel reluctant to hire someone whose skills meet or exceed your own. Research has shown that this is a relatively common phenomenon, so it’s a hiring bias you’ll want to consciously avoid.
Ingroup bias is the tendency to favor people who are similar to oneself, or who are part of the same “group.” It’s an interesting hiring bias because in some cases, like sexism or racism, it’s blatantly seen as wrong. But there are less obvious examples of ingroup bias. Some hiring managers, for example, might look more favorably on fellow alumni. You may feel a sense of camaraderie and kinship with a candidate who participated in the same fraternity or sorority that you joined in school. There are several types of ingroups, but any kind of favoritism based on this is a hiring bias that could negatively impact your hiring decisions.
Shared Information Bias
While this type of bias may not directly affect your candidates, it can certainly draw out the hiring process. Shared information bias is the tendency for members of a group to discuss information that everybody is already aware of, rather than focusing on hidden information that is only available to some. For example, if one interviewer notices an irritating quality in a candidate, he or she should share this with the group – even if it doesn’t seem relevant. Don’t focus on just making a decision. The process is important, too.
Overcome Hiring Bias
Do you know how to recruit in a way that will avoid this? Awareness of these kinds of hiring biases is critical. Many publications have recently suggested that automated intelligence is the solution for removing (or at least significantly decreasing) hiring bias. An applicant tracking system can show or hide certain aspects of a candidate’s profile that you don’t want to consider. You can decrease the shared information bias, since everyone keeps notes in a central location. Hiring bias doesn’t have to be an insurmountable problem. Learn about more tips for avoiding hiring bias here.
Remote work is rapidly becoming an accepted and even desired part of the American lifestyle. Take a look at these statistics. Some might surprise you!
Remote work isn’t just a fad or trend. A recent survey found that 80% to 90% of the workforce says they would like to telecommute at least part of the time. It’s an option that more companies are considering – especially as the job market heats up.
If you’re hiring remote workers, how can you make sure they’re a part of the team? How do you integrate them with your corporate culture and teach them the responsibilities of a new job from a distance? The answer: digital onboarding.
Why Use Digital Onboarding?
Remote employees are accustomed to working from home. Ideally, your new hire is self-motivated, excited to get to work, and independent. Digital onboarding offers several advantages that traditional onboarding doesn’t. And it’s not just good for remote employees. In-office workers will appreciate these benefits, too.
Instead of dampening first-day enthusiasm with a litany of paperwork to fill out and mindless videos to watch, digital onboarding gets that stuff out of the way ahead of time. Your new employee will be able to spend Day One – whether that’s in the office or out of it – learning the ropes of his or her new role rather than whiling away the hours in a conference room.
Every employee goes through a similar onboarding process. When you set up digital onboarding with software like ApplicantStack Onboard, you ensure that every box is checked, every time. Collect all necessary paperwork using a library of state and federal forms. Distribute company policies, benefits information, and other notable documents so they can be reviewed at any time in one place. If your onboarding process is less than successful, you can examine what works and what doesn’t and make changes so that everyone has the same positive experience.
Printing and passing out entire reams of legal documents and forms is tedious (and expensive!). Digital onboarding allows you to download documents once, and distribute them to new hires without making multiple trips to the printer. You don’t need to take up an employee’s valuable time to walk a new hire through the onboarding process. Digital onboarding guides your new hire step by step, at his or her own pace.
The most engaged employees are actually those who telecommute three or four days a week. Surprised? This kind of schedule offers a good balance between on-site collaboration and off-site autonomy. In-person onboarding isn’t always necessary. Let your new hire do what he or she can do from home. Then, maximize time at the office by building in-person relationships with teammates and colleagues. Digital onboarding gets the mundane tasks out of the way, so you can focus on what really matters when you’re face to face.
Use your onboarding software to create a checklist for your new hires and your hiring managers. Authorized users can log in to make sure that tasks are completed, and follow up with anything that’s still missing. Upload safety or training videos to YouTube and link them to your checklist. Your new hire will be able to view them instantly at his or her convenience. Assigning tasks ensures that every box is checked so nothing is overlooked.
Whether you’re hiring someone who will be working remotely full time, occasionally telecommuting, or working from the office every day, digital onboarding makes the onboarding process less painful for all involved. No one wants to spend his or her first day on the job filling out forms.
Want to learn more? Watch this brief demo. Ready to try it out for 15-day? Click here for a free no-obligation trial.
While seasonal hiring isn’t limited to the holidays (think summer lifeguards), the winter holidays are most commonly associated with hiring seasonal employees. Seasonal hiring presents a particular challenge to employers. Competition for quality employees is stiff. Onboarding needs to be successful and immediate. If you don’t start training early, seasonal employees are left to sink or swim.
So what seasonal hiring best practices can help your hiring team overcome these challenges? Do you know how to recruit seasonal players? There are a few rules of thumb that will lead you to success during this busy season.
Some major retailers begin the application process for seasonal employees as early as June, especially when the job market is tight. With major players adding tens of thousands of workers each holiday season, a small or medium-sized business has to make sure it’s competitive. If you don’t start advertising seasonal positions early on, you’re going to be behind the ball when the holidays roll around.
If you haven’t begun advertising your seasonal jobs yet, don’t panic. You can still beat out the competition by offering better benefits. What kinds of things do seasonal workers want? Higher wages never hurt, but flexibility tops the list of demands. New apps and sites have made it easy for seasonal applicants to comparison shop, so you need to find a way to stand out. Leverage technology like your applicant tracking system to enable applicants to schedule interviews at their convenience. Make sure you’re able to tell your workers their schedules at least a week in advance. Although these employees won’t stay with you for long, they will affect your bottom line. And a happy employee is a productive one, especially in sales.
Post your seasonal job where it’s most likely to be seen by the kinds of people you’re looking for. College job boards, Craigslist, and Facebook are all good sites to find someone who wants seasonal work. An applicant tracking system like ApplicantStack can make it easier to post jobs to niche sites. You can even track which applicants are coming from which sites to determine your most effective advertising avenue. Unless you need very specific skills or have certain prerequisites, you may want to skip the fee-based job sites. Those tend to be frequented by applicants who are looking for a longer-term career rather than a seasonal job.
Interview In Person.
Or at least on video. When you’re only hiring someone for a few months, attitude matters most. You don’t have time to nurture and teach your seasonal employees to connect with peers and customers. In retail, especially, likability matters. A resume won’t tell you if a candidate is respectful, enthusiastic, confident, and poised. That’s something you need to see to assess. In-person interviews are time-consuming, especially if you’re hiring en masse. ApplicantStack integrates with Google Calendar and Outlook, so you can eliminate scheduling complexities and easily find times that work for everyone. Consider hosting group in-person interviews, or use video interviews instead. Face-to-face interviews are part of seasonal hiring best practices because they yield the best results.
Think Long Term.
Don’t neglect to ask about an applicant’s long-term plans just because he or she is only with you for the season. If you can hire someone year after year, that person will become familiar with your processes. College students, for example, can be a great choice for seasonal hires. They may have the same season off each year for several years. They like knowing that they can count on you to employ them when they’re on break, and you like knowing that your seasonal new hire isn’t completely “new.” If someone might need a seasonal job next year, take that into account during the hiring process.
Be Ready to Go.
Once you’ve sealed the deal with your new hire, get the ball rolling as quickly as possible. Use your applicant tracking software to send and receive the necessary paperwork. Smooth out any wrinkles in your onboarding process. If possible, upload safety and training videos to your new hires’ accounts so they can view them at their convenience. Use a questionnaire to get your employees’ uniform sizes and order them ahead of time. Set yourself – and your new hires – up for success by giving them as much information as they can handle before Day 1.
Seasonal hiring best practices can guide you as you make your hiring choices for the holiday season. Snap decisions are necessary, though, and you’re likely to experience some turnover. Once your employees are on board, don’t neglect them. Employee engagement can help lower those churn rates. Training should be ongoing; offer opportunities for promotion. Who knows? That part-time worker may become a key full-time asset.
The current hiring landscape is vastly different than it was just ten years ago. Gone is the 9-5 workday. Gone is the standardized application process. Gone is the time when employees worked for years in the same position at the same company.
Today’s employees find new jobs through social media and word of mouth – not by handing out resumes printed on expensive paper. One survey found that 85% of all jobs are filled through networking. In this modern era of job recruiting, which rules no longer apply? If you hear these statements, your recruiting team is on the wrong track.
“The Recruiting Team Will Be In Touch.”
If what you really mean to say is, “If you haven’t heard from us, you haven’t gotten the job,” then your recruitment mindset is stuck in the ’80s. Social media recruiting expert Andy Headworth bemoans the lack of respect given to today’s applicants. Consider this: one bad experience can cost you hundreds of potential candidates. If your company fails to communicate promptly and courteously with a candidate (despite the many tools out there that make automatic, personalized responses easy and convenient), you’ve left someone angry and frustrated.
Now, let’s say that person takes to social media to vent about his poor experience. According to Harvard Business Review, those negative reviews seriously injure your reputation and even increase your cost per hire by 10% or more. There’s no excuse for a lack of communication with – and consideration for – your applicants.
“If You Don’t Meet the Criteria, Don’t Apply.”
Sharlyn Lauby of the HR Bartender blog notes that during the Great Recession, companies added criteria to the knowledge, skills, and ability (KSAs) needed to apply to jobs. Now that jobs are widely available again, do recruiting teams need to lower expectations a bit? Lauby argues that the better option is to “make investments in employee training and development.”
Others, including Headworth, believe that recruiters should push back on unnecessary requirements. He works “on the premise of always recruiting for 70/75% of the skills needed.” For Headworth, cultural fit is more important. New hires can learn on the fly, but you can’t teach culture.
Whichever viewpoint you subscribe to, a recruiting team should be able to look beyond certain skills to find the potential in a new hire. Of course, there are some ‘must haves.’ Candidates shouldn’t apply to be a nurse if they don’t have a nursing degree. But many of those ‘nice to haves’ are currently used as exclusionary criteria – to the detriment of the employer.
“Follow the Interview Script.”
We get the appeal of this. After all, you can’t compare and contrast candidates’ answers if they aren’t asked the same questions. But there’s a trick to a masterful interview. HR Blog Fistful of Talent calls it the “secret weapon of candidate interviewing.” You need to listen more than you speak.
The most revealing interviews don’t come from drilling a candidate on employment history, education, and past projects. You’ll learn the most about a candidate if you have a conversation. This could take several forms, from chatbots to social media to video interviews.
Learn to use silence effectively. If you’re not saying much, your applicant will jump in. And what he or she has to say could show you much more about how that person’s brain works than a traditional interview.
So What Should You Hear?
The power dynamic in hiring is becoming more balanced. Recruiting teams can no longer simply demand that applicants “show their stuff.” In return, applicants know what they’re going to get if they choose to join up. Companies need to sell themselves.
In the past, hiring managers and candidates have had a teacher/student type of relationship. One person clearly had the upper hand (and the power to pass or fail the other person!). Today’s relationship is more like a blind date. You’re just two parties hoping there might be a spark between you. Any good relationship starts with mutual respect. The language your recruitment team uses should reflect that.